TikTok locked out a lot of users, and people can’t take it

When life gives you lemons, ensure to squeeze all that juice straight into your eyes and then rage about it on Twitter.

That seems to be the thinking of many TikTok users who, on Feb. 27, found themselves suddenly locked out of the looping video app following the company’s FTC-inspired effort to temporarily suspend accounts belonging to people under the age of thirteen.

What nobody seems to have first thought of, however, is the fact that some now-exiled users entered fake birthdays when creating their accounts — meaning many of those suspended accounts belong to actual adults.
Or, if not adults, at least not kids.

And so, like with any good doubling down of online self-righteous indignation, scorned users took to the one social media platform they could still crawl their means onto to tweet accusations that the company which had for so long given them viral-content life was currently capriciously ripping it all away.

And so, there was beauty in the madness. Exasperated users expressed their skepticism in response to a TikTok tweet giving — admittedly absurd — instructions on how to restore locked accounts.

“We’re hearing that some individuals are having trouble accessing TikTok today,” read the tweet in question. “If you typed the wrong birthday, head to the ‘Report a Problem’ section of the app and provide confirmation that you’re age thirteen or older by submitting a copy of your government ID.”

Not here. In the app.
That’s right, TikTok — which on February. 27 got hit with a $5.7 million civil penalty from the Federal Trade Commission for illegally collecting information on kids under the age of thirteen — asked users to fork over their government IDs. In order to continue making and consuming viral video content.
The reaction was swift.

So I understand why you had to make the change. However asking people to take a picture of their government ID and emailing/sending it in. That’s an ugly idea. In today’s cyber security world.
Others simply pointed out that, while locked out of their account, they were unable to use the app to submit the requested ID.
I logged out of my account to try logging in again and it didn’t work. Therefore I can’t report the problem because I can’t log back in.
It won’t even let me within the app help me.
Uh hi yes? I have been locked out of my account and apparently it’s deleted. Therefore by the logic that I can’t get into my account, I can’t head to Profile > Privacy and Settings > Report a problem > Account Issue > Add an Email. Or anything else you’re suggesting we do so try again hon.

You. Literally. Cannot. Do. That. What are you talking about?
When reached for comment, a TikTok spokesperson told Mashable that the corporate is aware of things aren’t going so well.

“We are aware that some users are experiencing issues accessing the app,” the spokesperson wrote via email. “Our support teams are operating to provide users guidance, and @TikTok_US will provide further info.”

So TikTok promises it’s working to sort this mess out. In the meantime, we might suggest that locked out users move over to vine to get their looping video fix.

admin • 27.03.2019

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